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**Effective Date: 20/8/2024**
At Skill Bangladesh, we are committed to providing high-quality educational content and services. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.
**1. General Refund Policy**
**a. Digital Products and Online Courses:**
All sales of digital products, including online courses, are final. Once you have purchased a course or digital product, you will not be eligible for a refund unless specified otherwise in this policy.
**b. Refund Eligibility:**
Refunds may be considered under the following circumstances:
- **Technical Issues:** If you experience technical difficulties that prevent you from accessing the course content and we are unable to resolve the issue, you may be eligible for a refund.
- **Misleading or Inaccurate Information:** If the course description or promotional material is significantly misleading or inaccurate, you may be eligible for a refund.
- **Duplicate Purchase:** If you accidentally purchase the same course more than once, we will issue a refund for the duplicate purchase.
**2. Refund Request Process**
**a. Request Submission:**
To request a refund, you must contact our support team within [number] days of your purchase. Please provide your order number, the reason for your refund request, and any supporting documentation.
**b. Review and Approval:**
Refund requests will be reviewed on a case-by-case basis. We will notify you of the approval or rejection of your refund request within [number] business days of receiving your request.
**c. Refund Processing:**
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
**3. Non-Refundable Items**
The following items are non-refundable:
- Gift cards or vouchers
- Downloadable digital products that have been accessed or downloaded
- Courses that have been partially or fully completed
**4. Cancellation Policy**
**a. Subscription Services:**
If you are enrolled in a subscription service, you may cancel your subscription at any time. However, cancellations will not result in a refund for any unused portion of the subscription term.
**b. Course Cancellations:**
If Skill Bangladesh cancels a course for any reason, you will be entitled to a full refund or a credit towards another course of your choice.
**5. Contact Information**
If you have any questions or concerns about this Refund Policy or need to request a refund, please contact us at:
Skill Bangladesh
Email: info@skillbangladesh.net
Phone: 09639252323
Address: Mymensingh, Bangladesh